Right of Withdrawal

Right of withdrawal - art. 64 Legislative Decree no. 206 of 06/09/2005

In accordance with Legislative Decree no. 206 of 06/09/2005, to the Customer (natural person who, in the stipulation of the contract, has acted for purposes unrelated to any business or professional activity carried out) of Intolleranzezero.it the right of withdrawal from the contract is guaranteed.

The right of withdrawal - and, therefore, the possibility for the Customer to return what has been purchased and to be reimbursed - is recognized only to the natural persons who, in the stipulation of the contract, have acted for purposes unrelated to any business or professional activity carried out. The right of withdrawal must be exercised within 14 days of receipt of the goods. This right does not apply:

>to supplies of custom-made or clearly personalized goods;
• to goods that by their nature cannot be returned or are likely to deteriorate or alter rapidly.

The only costs required of the Customer in case of withdrawal are those of returning the product.

It should be noted that the withdrawal is not validly exercised (and therefore does not entitle the holder to a full refund of the price), in the event that the product is not returned substantially intact, as in the following cases:

Lack of original packaging;

Packages opened or missing a guarantee seal;

Absence of integral parts of the product (instruction manuals, accessories included, etc.);

Damage to the product for reasons not attributable to transport;

Not normal state of preservation of the product;

Upon arrival of the goods, the lot and expiry date recorded on the way out to the customer will be checked;

The right of withdrawal can only be exercised with reference to the product purchased in its entirety, and not on individual parts of it (such as accessories, attachments, etc.).

Procedure

• Within 14 days of receipt of the goods, the Client communicates to Intolleranzezero.it by e-mail to the address: info@Intolleranzezero.it or via the form on the website by clicking here the intention to withdraw from the contract.
• Intolleranzezero.it, upon receipt of the withdrawal request, informs the customer by e-mail to which address to send the goods to be returned.
• The Customer is required to prepare and package the goods carefully in their original packaging (including internal protections), avoiding damaging them with adhesive labels or other, complete with all the accessories supplied and what was originally included.
• The customer is responsible for the shipping costs for the return of the goods. It is recommended that you insure your shipment against theft, loss or transport damage. In the absence of insurance, in the event of damage or loss during transport, Intolleranzezero.it reserves the right to charge the Customer for any damage suffered.
• The customer must send the goods by courier within fourteen days of the declaration of withdrawal to the following address: Intolleranzezero.it - Via Regina Margherita 21- 73057 Taviano.

Once the goods have been received, Intolleranzezero.it verifies their integrity and reimburses the Customer for the amount purchased, excluding reshipping costs. The refund is made by bank transfer, to the current account indicated by the Customer in the withdrawal form, or by PayPal (if PayPal is the payment method used in the order). The refund is made within fourteen days of receipt by Intolleranzezero.it of the notice of withdrawal (unless the product is not returned).

In the event of damage to the products during transport, Intolleranzezero.it will notify the Customer of the incident (within five working days of receipt of the product in its warehouses), to allow the Customer to promptly file a complaint against the Courier of his choice and obtain a refund of the value of the product (if insured by the Client).

Conformity

Intolleranzezero.it is responsible to the Consumer customer (natural person who, in the stipulation of the contract, has acted for purposes unrelated to any business or professional activity carried out) for any lack of conformity existing at the time of delivery of the goods (articles 128-135 of Legislative Decree no. 206 of 06/09/2005).

The legal guarantee in favour of the consumer covers any lack of conformity existing at the time of delivery of the goods, which have become apparent within two years of the delivery of the goods themselves. The lack of conformity must be communicated, under penalty of forfeiture, within two months from the date on which the consumer discovered the defect. In any case, the action against the seller is time-barred within twenty-six months of delivery of the goods. The warranty is not applicable (for example) in the event of negligence, carelessness in the use and maintenance of the product, connection of the product to electrical systems or any other non-compliant system.

The risk of loss or damage to the goods, for reasons not attributable to the seller, is transferred to the consumer only when the latter, or a third party designated by him and other than the carrier, takes physical possession of the goods.

Any external damage to the packaging must be immediately reported to the Courier by affixing on the delivery receipt a SPECIFIC RESERVATION OF THE DAMAGE FOUND. As required by current legislation, the maximum deadline for reporting transport damage to Intolleranzezero.it is 8 days from the time of receipt.

In the event of a lack of conformity, the consumer has the right to have the conformity of the goods restored, free of charge, by repair or replacement, or to an appropriate reduction in the price or to the termination of the contract, in accordance with the provisions of Article 130 of Legislative Decree no. 206/2005.

Upon
• receipt of the communication, Intolleranzezero.it contact the Customer to communicate how to send the product.
• The Customer is required to prepare and package the goods carefully in their original packaging (including internal protections), avoiding damaging them with adhesive labels or other, complete with all the accessories supplied and what was originally included.

Intolleranzezero.it sends its own courier to pick up the product at no additional cost to the customer. Once the product returned by the Customer has been checked, Intolleranzezero.it then provides for the replacement or repair and proceeds to send it back, except as provided for by art. 130 of Legislative Decree no. 206/2005.

Intolleranzezero.it undertakes to complete the procedure in the shortest possible time in order to limit the inconvenience to the Customer – also making use, for this purpose, of the collaboration of leading transport companies that guarantee care, efficiency and speed of shipments; shipments are insured against damage and theft.

Complaints

The customer may lodge complaints at:
Intolleranzezero.it - Via Regina Margherita 21 - 73057 Taviano (LE)
E-mail: info@Intolleranzezero.it