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    Terms & Conditions

    Requirements

    To purchase products on this site it is necessary to register a user account, by filling out the appropriate form with personal and shipping data.

    It is expressly forbidden to make double registrations corresponding to the same person or to enter data of third parties. It is also forbidden for minors to make registrations. Intolleranzezero.it reserves the right to prosecute any violation or abuse.

    At the end of the purchase procedure, the Customer undertakes to print and keep these general conditions, which have already been viewed and accepted at the time the order is placed - in order to fully satisfy the condition of Article 53 of Legislative Decree no. 206 of 06/09/2005.

    Shipping & Delivery

    Intolleranzezero.it WILL PROCEED WITH THE SHIPMENT OF THE GOODS BY COURIER WITHIN 48 HOURS OF RECEIPT OF PAYMENT OF THE TOTAL AMOUNT – INCLUDING SHIPPING COSTS (IF APPLICABLE).
    DELIVERY TAKES PLACE WITHIN 1/3 WORKING DAYS FROM THE DATE OF SHIPMENT. 

    It may exceptionally happen that some products on the site are temporarily not available in stock. In such cases, Intolleranzezero.it will inform you within a few hours of the unavailability (even temporary) of the goods ordered and already paid for by the customer, who is given the right to wait for the availability of the products, to replace them with others available or to request a refund of the amount paid.

    Please note that the delivery time of the goods may vary depending on the type of shipment requested, as well as the type and number of products ordered (for example, it usually takes longer to prepare and pack large or bulky items). Any delays will not result in the cancellation of the order.

    It is not possible to refuse the delivery once the order has been confirmed; stocks or returns will therefore be charged exclusively to the customer (for the exercise of the right of withdrawal, see next point).

    The buyer is required to verify the integrity of the goods received within 3 days of arrival (understood as natural and consecutive). Subsequently, Intolleranzezero.it cannot be held responsible for damage, lack of material or spare parts and replacement.

    Right of withdrawal - art. 64 Legislative Decree no. 206 of 06/09/2005

    In accordance with Legislative Decree no. 206 of 06/09/2005, the Client (a natural person who, in the stipulation of the contract, has acted for purposes unrelated to any business or professional activity carried out) is guaranteed the right to withdraw from the contract Intolleranzezero.it.

    The right of withdrawal - and, therefore, the possibility for the Customer to return what has been purchased and to be reimbursed - is recognized only to natural persons who, in the stipulation of the contract, have acted for purposes unrelated to any business or professional activity carried out. The right of withdrawal must be exercised within 14 days of receipt of the goods. This right does not apply to:

    • to the supply of tailor-made or clearly personalised goods;
    • to goods that by their nature cannot be returned or are likely to deteriorate or alter rapidly.

    The only costs required of the Customer in the event of withdrawal are those of returning the product.

    It should be noted that the withdrawal is not validly exercised (and therefore does not entitle you to a full refund of the price), in the event that the product is not returned substantially intact, as in the following cases:

    • lack of original packaging;
    • absence of integral parts of the product (instruction manuals, accessories included, etc.);
    • damage to the product for reasons not attributable to transport;
    • Not normal state of preservation of the product.

    The right of withdrawal can only be exercised with reference to the product purchased in its entirety, and not on individual parts of it (such as accessories, attachments, etc.).

    Steps to exercise the right of withdrawal

    • Within 14 days of receipt of the goods, the Customer notifies Intolleranzezero.it by e-mail at: info@intolleranzezero.it of the intention to withdraw from the contract.
    • Intolleranzezero.it, upon receipt of the withdrawal request, informs the customer by e-mail to which address to send the goods to be returned.
    • The Customer is required to prepare and package the goods carefully in their original packaging (including internal protections), avoiding damaging them with adhesive labels or other, complete with all the accessories supplied and what was originally included.
    • The customer is responsible for the shipping costs for the return of the goods. It is recommended that you insure your shipment against theft, loss or transport damage. In the absence of insurance, in the event of damage or loss during transport, Intolleranzezero.it reserves the right to charge the Customer for any damage suffered.
    • The customer must send the goods by courier within fourteen days of the declaration of withdrawal to the following address: Intolleranzezero.it - Via Regina Margherita 21 - 73057 Taviano (LE).

    Once the goods have been received, Intolleranzezero.it verifies their integrity and reimburses the Customer for the amount purchased, excluding the costs of reshipment. The refund is made by bank transfer, to the current account indicated by the Customer in the withdrawal form, or by PayPal (if PayPal is the payment method used in the order). The refund is made within fourteen days of receipt by Intolleranzezero.it of the notice of withdrawal (unless the product is not returned).

    In the event of damage to the products during transport, Intolleranzezero.it will notify the Customer of the incident (within five working days of receipt of the product in its warehouses), to allow the Customer to promptly file a complaint against the Courier chosen by him and obtain a refund of the value of the product (if insured by the Customer).

    Lack of conformity

    Intolleranzezero.it is liable to the consumer customer (a natural person who, in the stipulation of the contract, has acted for purposes unrelated to any business or professional activity carried out) for any lack of conformity existing at the time of delivery of the goods (articles 128-135 of Legislative Decree no. 206 of 06/09/2005).

    The legal guarantee in favour of the consumer covers any lack of conformity existing at the time of delivery of the goods, which have manifested themselves within 2 days of the delivery of the goods themselves. The lack of conformity must be communicated, under penalty of forfeiture, within 2 days from the date on which the consumer discovered the defect. In any case, the action against the seller is time-barred within twenty-six months of delivery of the goods. The warranty is not applicable (for example) in the event of negligence, carelessness in the use and maintenance of the product, connection of the product to electrical systems or any other non-compliant system.

    The risk of loss or damage to the goods, for reasons not attributable to the seller, is transferred to the consumer only when the latter, or a third party designated by him and other than the carrier, takes physical possession of the goods.

    Any external damage to the packaging must be immediately reported to the Courier by affixing on the delivery receipt a SPECIFIC RESERVATION OF THE DAMAGE FOUND. As required by current legislation, the maximum deadline for reporting transport damage to Intolleranzezero.it is 8 days from the time of receipt.

    In the event of a lack of conformity, the consumer has the right to have the conformity of the goods restored, free of charge, by repair or replacement, or to an adequate reduction in the price or to the termination of the contract, in accordance with the provisions of Article 130 of Legislative Decree no. 206/2005.

    Phases of communication of lack of conformity

    • Within two months from the discovery of the defect and in any case within a maximum period of twenty-six months from the receipt of the goods, the Customer must request the elimination of the lack of conformity by Intolleranzezero.it by e-mail to the address: info@intolleranzezero.it.
    • Once the communication has been received, Intolleranzezero.it contact the Customer to communicate how to send the product.
    • The Customer is required to prepare and package the goods carefully in their original packaging (including internal protections), avoiding damaging them with adhesive labels or other, complete with all the accessories supplied and what was originally included.

    Intolleranzezero.it sends its own courier to collect the product at no additional cost to the customer. Once the product returned by the Customer has been checked, Intolleranzezero.it then provides for the replacement or repair and proceeds to send it back, except as provided for by art. 130 of Legislative Decree no. 206/2005.

    Intolleranzezero.it undertakes to complete the procedure in the shortest possible time in order to limit the inconvenience to the Customer – also making use, for this purpose, of the collaboration of leading transport companies that guarantee care, efficiency and speed of shipments; shipments are insured against damage and theft.

    Complaints

    The customer can file complaints at:
    Intolleranzezero.it - Via Regina Margherita 21 - 73057 Taviano (LE)
    E-mail: info@intolleranzezero.it
    Phone: 0833 1628714

    Promotional Offers by Email

    Intolleranzezero.it also promotes its offers by sending advertising e-mails to those who have given their consent to receive them. Newsletter subscribers who no longer wish to receive offers and promotions can request the deletion of their address from the mailing list at any time by writing to info@intolleranzezero.it.