Shipping Info
OUR SHIPMENTS ARE "TRACEABLE" AND, THEREFORE, CAN BE CONSTANTLY FOLLOWED DURING THE VARIOUS STAGES OF THE EXPEDITION.
SHIPPING COSTS ARE CALCULATED BY THE SYSTEM BASED ON THE WEIGHT AT CHECKOUT.
SHIPPING COSTS ARE FREE FOR ORDERS OVER € 79.00 IN ITALY.
INDICATIVELY, SHIPPING COSTS FOR ORDERS UNDER € 79.00 ARE CALCULATED AS FOLLOWS:UP
TO 3KG = € 7.50 VAT INCLUDED
FROM 3 TO 5KG = € 9.70 VAT INCLUDED
FROM 5 TO 10KG = € 12.20 VAT INCLUDED
FROM 10 TO 20KG = € 12.90 VAT INCLUDED
FROM 20 TO 30KG = € 18.50 VAT INCLUDED
FROM 30 TO 50KG = € 19.90 VAT INCLUDED
FROM 50 TO 100KG = € 34.90 VAT INCLUDED
ORDERS PLACED ARE NORMALLY DELIVERED WITHIN 3 - 5 WORKING DAYS AFTER THE ORDER IS PLACED.
AS SOON AS THE PACKAGE IS HANDED OVER TO THE COURIER YOU WILL RECEIVE A TRACKING NUMBER THAT WILL PROVIDE YOU WITH DETAILS ON THE STATUS OF THE DELIVERY.
IN ORDER TO MAKE OUR SERVICE MORE AND MORE EFFICIENT, PLEASE CHECK THE CONDITION OF THE PACKAGING AT THE TIME OF DELIVERY. IF THE PACKAGE IS NOT PERFECTLY INTACT, PICK IT UP WITH RESERVATION, I.E. NEXT TO THE SIGNATURE ON THE DELIVERY BILL CLEARLY AFFIX THE WORDING "RECEIVED WITH RESERVATION DAMAGED PACKAGE".
IF THE PACKAGE IS SERIOUSLY DAMAGED, SO THAT YOU HAVE CERTAINLY ALSO CAUSED DAMAGE TO THE INTERNAL CONTENTS, REJECT THE GOODS BY CLEARLY ASKING TO ALWAYS PUT THE WORDS "GOODS REFUSED DUE TO DAMAGED PACKAGE" ON THE BILL.
CHECK THE EXACT MATCH OF THE NUMBER OF PACKAGES.
ANY COMPLAINTS MUST BE IMMEDIATELY RAISED WITH THE CARRIER, OTHERWISE THE PRODUCT IS CONSIDERED TO HAVE BEEN DELIVERED CORRECTLY.
DISCLAIMER:
1. THE MAIN GOAL IS TO ENSURE THAT THE ORDER ARRIVES AT ITS DESTINATION AS SOON AS POSSIBLE. HOWEVER, IT IS THE CUSTOMERS AND/OR RECIPIENTS WHO TAKE RESPONSIBILITY, AT THE TIME OF PURCHASE, FOR THE PRODUCTS RECEIVED AND THE DELIVERY DETAILS PROVIDED (ALWAYS CHECK THAT THEY ARE CORRECT).
2. WE CANNOT ACCEPT ANY LIABILITY FOR ANY LOSSES INCURRED BY THE CUSTOMER OR THE RECIPIENT, IN TERMS OF NON-REFUNDABLE TRANSPORT COSTS AND/OR ADDITIONAL COSTS FOR THE DELIVERY OF THE GOODS OR FOR THE REPLACEMENT OF THE GOODS.
3. IN THE EVENT THAT YOU RECEIVE AN INCORRECT OR DAMAGED ITEM, PLEASE CONTACT US BY PHONE OR EMAIL WITHIN THREE DAYS OF THE DATE OF RECEIPT OF YOUR ORDER, PREFERABLY WITH A PHOTOGRAPH OF THE PACKAGE AND ITS CONTENTS.
PLEASE DO NOT RETURN PRODUCTS WITHOUT FIRST CONTACTING US AND RECEIVING AN RMA NUMBER.
REFUNDS ARE POSSIBLE, BY THE SHIPPER, IF WITH INSURED SHIPPING. THE COSTS FOR DEPARTURE SHIPPING AND PACKAGING ARE NON-REFUNDABLE. THE SAME APPLIES TO THE COSTS INCURRED FOR THE RETURN AND INSURANCE OF THE ITEM, UNLESS OTHERWISE AGREED.
AS ALREADY STATED IN "TERMS & CONDITIONS" THE RESPONSIBILITY IS BORNE BY THE CUSTOMER/RECIPIENT ONCE THE ORDER IS SHIPPED.